I Face Unjust Ban on Yoho App After Being Asked to Pay in Dollars

My Yoho account, registered under the username “k”** and ID 83072248, was banned after an incident where I was asked to pay in dollars. I work on the platform as a Yoho agency owner. The app sent me a message stating, “Your penalty will be lifted after the issue is resolved,” but no specific time or date was mentioned. This is the first time I’ve experienced such a situation, and I currently cannot access my account.

I contacted Yoho’s support team to resolve the issue, but shortly after reaching out, that account was also banned. My account is used in Gaziantep, Turkey, and I have an active membership package.

I request a clear explanation for the reason behind my ban and that my account be reactivated as soon as possible. I kindly ask that my issue be addressed and my grievance resolved promptly.