I bought “diamonds” on YoHo, but they never appeared in my account — how can I claim this?

When you purchase “diamonds” or other virtual items on YoHo and they don’t appear in your account, you can file a formal claim with supporting evidence. Here’s a useful process:

• Keep proof of payment: Take a screenshot of your bank statement or transaction receipt showing the charge.

• Check your purchase history: In the YoHo app or website, go to My Purchases / Transaction History and verify if the order shows as “pending” or “processing.”

• Contact official support: Use YoHo Mobile’s verified email: [email protected]. Mention “Diamond purchase not credited” and include your order number, username, charge date, and proof of payment. (This email is used for billing and support issues.)

• Use chat or form: On YoHo Mobile’s Contact Us / Support page, there’s a WhatsApp chat or form option where you can attach screenshots.

If you still don’t get a resolution, file a complaint on Xolvie to document your case and get assistance until YoHo provides a response.