I recently became a salary account holder at Yapİ Kredi Bank. A bank representative, while handling our application at the workplace, sent a credit card alongside. As all our staff simultaneously processed it, the action was swift. Assuming, as with previous banks, that being a salary account holder meant no charges, I started using the card. It's only been 5 months, and suddenly I was billed 692 TL as a card fee. Contacting the bank, they claimed it wasn't a feature in my salary account agreement, and when I raised concern about the high fee, they insisted it was a "special" (a card I didn't select, apparently quite "premium") card. When I called to request the cancellation of this unwanted card due to being a salary account holder, they offered to cancel it if I could earn 600 TL in bonuses within the year. I'm not interested in bonuses, salary promotions, or any other bank perks due to my personal beliefs. I strongly object to the high, unrequested card fee. Yes, a credit card agreement might allow card fees under certain circumstances, but I was essentially locked into this card model when bulk contracts were made, and it was irregularly included with my salary account documents.
The bank also serves as my salary bank, neither benefiting nor causing any harm. I wasn't even aware that 2355 TL had been deducted for life insurance in connection with the 125,000 TL loan (337 IM047255) I obtained in May! There's no mention of this in the approval documents or contracts I received...
My former employer opened an account with Garanti Bankası on my behalf for salary payments. They also sent me a debit card and a credit card associated with this account, which I used for about 10 months. After leaving the job, I stopped actively using the account. When I checked the account today a...
İş Bankası charged me interest without my knowledge or being informed. I am a teacher and became a salaried customer of İş Bankası about six months ago. When I decided to transfer my automatic bill payments to İş Bankası, I called customer service to set up the payment instructions. The representati...
I was charged a membership fee of 456.50 TL on my Yapi Kredi World Platinum credit card with the ending digits 8719 on September 15, 2023, as indicated in my statement. I request the cancellation of this fee, which is against the provisions of the law mentioned below and should be canceled without a...
For years, I've been a loyal customer of Yapi Kredi Bank, using their credit card without incident. When I recently complained about a 357 TL annual c...
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