I play the Yalla 101 Okey game under the username “dadaş” with the ID number 979005770. On October 8, 2025, at 4:35 p.m., I made a payment through Google Play using my card to purchase 2,700,000 chips (Transaction ID: GPA.3350-4565-6283-64188). However, the chips were never credited to my account.
I have reported this issue multiple times to the game’s Royal customer representative through the in-app support, as well as by email and Telegram. I also provided the receipt and other supporting evidence. I was told to request a refund through Google, but my refund applications were denied, and the issue remains unresolved. Moreover, I have spent over $1,189 on the game so far, and I continue to experience significant losses due to unfair tile distribution. I believe certain players are given advantages, forcing others to buy more chips. I have video recordings and other evidence of all these incidents.
Currently, my account is missing 2,700,000 chips, and there are about 50,000,000 chips in total debt. I demand that my missing chips be fully credited to my account or that I receive a refund for the payment I made. I request that my issue be taken seriously and that my grievance be resolved.
Hello, I spent ₺859 to purchase 125 million chips in Zynga Okey 101 Plus, but the chips have not been credited to my account despite the significant amount spent. I have already submitted a request through Google Play, but I have not received any response. I need urgent assistance to resolve this is...
I used the Yalla Okay app today on my iPhone, logged in from Kocaeli, and purchased chips worth $9 through my mobile line for a 600,000-chip package. However, the chips I bought were all lost in a single game. I believe players at the tables were giving each other advantages and that the game is not...
I have been experiencing a serious issue in the 101 Yalla game on my Samsung Galaxy A55 for about one month. The system keeps taking away my chips automatically, and in total I have lost nearly 15 million chips. During this period, I contacted customer service three different times, but no solution...
My account on 101okey Yalla was charged twice—once on the 20th and again on the 25th of the month. I’ve tried contacting support multiple times, but they ignore me or say they won’t refund the money. I’m not asking for a refund; I just want the chips I paid for to be credited to my account. Despite ...
On July 24, 2025, and August 2, 2025, a total of ₺680 was withdrawn from my personal Google Play account under the merchant name Supercell for the game Clash Royale. The problem is that I have never played Clash Royale in my life, nor have I made any purchases or downloads related to this game. The...
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