I attempted to purchase 500 Robux three separate times on Roblox, but each time I got the same message: “Your payment has been cancelled.” Despite this error message, the money was still withdrawn from my account for all three attempts.
I contacted Roblox Support right away. Initially, they responded and acknowledged my case with an email, which gave me some hope. But when I followed up for a resolution, they just told me to “try again later,” which is not a helpful or acceptable solution when real money has been taken.
This is incredibly frustrating. I now have ₺ worth of charges for Robux that I never received. As a loyal player, I feel completely ignored. Roblox must investigate this properly and issue a refund immediately. Please fix this and improve your payment handling and customer service.
I purchased what should have been 500 Robux on Roblox, and at first it looked like the payment was declined. But then I checked my bank account and saw that ₺205.13 was successfully withdrawn. Despite the charge going through, no Robux were credited to my account. I immediately reached out to Roblo...
On April 7, I purchased 500 Robux from Roblox—something I’ve done many times before without any problems. But this time, even though the money was successfully withdrawn from my card, I received a message saying “your transaction was canceled” and no Robux were delivered to my account. I want to ma...
I purchased 500 Robux on Roblox for ₺201, but they never showed up in my account even though the money was successfully withdrawn from my card. At first, I thought it might be a delay, so I logged out and back in—still nothing. Now I’m left with no Robux and no way to get my money back. This isn’t ...
This morning, I purchased 500 Robux for ₺200 directly through the Roblox website. After completing the transaction, I checked my bank account and confirmed that the payment had been successfully withdrawn. The charge was processed by Xsolla. However, the Robux never arrived in my Roblox account. I ...
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