I deposited an amount of ₹5000 into my XM Trading account via bank UPI on 18 December, but the funds have still not been credited to my trading balance. My XM ID/email is ashleymercha****@gmail.com. The payment was made from my Kotak Mahindra Bank account ending with 5724. After noticing that the amount was not reflected in my account, I contacted XM’s customer support, but I have not received any response so far. This situation is preventing me from using the platform as intended, even though the money has already been debited from my bank account. I request that this issue be urgently checked and that the ₹5000 either be credited to my XM Trading account linked to ashleymercha***@gmail.com or refunded back to my Kotak Mahindra Bank account ending with 5724 at the earliest.
I hold a Standard account with XM Forex under account number 331833***. On 2 December 2025, I made a deposit of 6,000 INR via bank transfer from my Axis Bank account to fund this trading account. However, this amount has still not been credited to my XM account. Despite the passage of time and my re...
I deposited 40,000 INR into my XM trading account on 16th September 2025, but it has still not been credited. I have registered multiple complaints through email, yet the money has not been added to my trading account. I have already sent the proper documents for my transaction, including the bank s...
On 12th August 2025, I deposited INR 12,000 via UPI into my XM account, which was supposed to be credited within 60 minutes to 24 hours. I raised a complaint the same day, yet as of 14th September 2025—more than 32 days later—there has been no resolution, only repetitive template email replies with ...
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