I purchased the Xiaomi S20+ robot vacuum on 18.11.2024, and I regret the decision deeply. The device keeps going offline, with a red light blinking on it. Each time, I have to recreate the map, but it deletes the map shortly after, making it impossible to use effectively.
To make matters worse, I can’t reach customer service to resolve this issue. For a product of this price and reputation, such persistent problems are unacceptable.
I demand Xiaomi provide a solution immediately, whether through a fix, replacement, or refund. This experience has been frustrating and disappointing, and I expect the company to stand behind its product and resolve this matter promptly.
On 26.12.2023 I purchased a Xiaomi Robot Vacuum S10+ from Mi store. From almost the beginning, the device has constantly had problems and I have had to send it to service again and again. Within this short period, I have faced many different faults such as sensor problems, charging issues, wet clean...
I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obsta...
Dear Xiaomi Customer Service, I am writing to formally request the refund of my order 5250828391063111. On August 26, I purchased a Xiaomi Vacuum S20+ Robot Vacuum from mi.com. Shortly after placing the order, I decided to cancel it. When I attempted to do so through the website, I encountered an er...
After using my Xiaomi X20 Plus robot vacuum for about five months without any issues, I started experiencing serious problems such as excessively loud noise, failure to clean properly, and the brush constantly falling off. Because of these issues, I sent the product to service a total of three times...
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