I purchased a Xiaomi S20+ Smart Robot Vacuum for home use. After about two to three months, the device stopped releasing water while mopping, meaning it only mops dry, without dispensing any water. I sent it to the service center, and they informed me that the water tank had been replaced. However, when the device was returned, the same problem persisted. The issue occurs during every cleaning cycle and has never been resolved.
I sent the product back to the service center again via shipping, but the problem still remains. Despite multiple service attempts, the issue has not been fixed. My order number is 4045715445, and my invoice number is ZL12025000002430. The product is under warranty and was purchased with a valid invoice.
I am requesting an exchange for a new product, as this issue has continued despite repeated service attempts.
The water tank of my Xiaomi S20+ robot vacuum cleaner cracked out of nowhere. I was about to fill it with water to start it, and I noticed that water was leaking from the edge. It is not even just a crack; it is broken from the mouth part. Considering the price of the device, such a problem is compl...
After using my Xiaomi X20 Plus robot vacuum for about five months without any issues, I started experiencing serious problems such as excessively loud noise, failure to clean properly, and the brush constantly falling off. Because of these issues, I sent the product to service a total of three times...
On 26.12.2023 I purchased a Xiaomi Robot Vacuum S10+ from Mi store. From almost the beginning, the device has constantly had problems and I have had to send it to service again and again. Within this short period, I have faced many different faults such as sensor problems, charging issues, wet clean...
I purchased my Xiaomi Robot Vacuum X20 Max about two months ago from the official Trendyol seller on Trendyol, paying approximately ₺33,000. I have only used the device with plain water and have never added any chemicals. However, about ten days ago, the water suction pump malfunctioned, releasing a...
Last year, I purchased the Xiaomi Vacuum Mop Pro robot vacuum from the seller Hepsiburada on the Hepsiburada website. The water tank was leaking, but I decided to use it only in vacuum mode, never setting up regular use. I cleaned the filters and the tray when they were full. It never fell as it was...
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