I bought a Xiaomi Mi robot vacuum cleaner, and after three years of use, it began displaying a system error or indicating a potential hardware issue. When I contacted the service team for help, I was met with dismissive replies such as "We don’t handle this," and I was informed that these devices typically last around three years, implying that I should consider purchasing a new one. This is completely unacceptable, particularly for a product that functioned just twice a week over its three-year existence. It's disappointing to invest so much in a device only to have it become unusable in such a short time. With a new one priced at ₺12,000, I find myself questioning the worth and durability of Xiaomi products. I anticipated higher quality support and durability from a brand with such a strong reputation.
I purchased a Xiaomi robot vacuum, hoping for quality and reliability, but unfortunately, it has been nothing but a hassle. After just a short time, the device had to be sent for service twice in a row. When it came back the second time, the filter was completely worn out. When I reached out to cust...
We bought the Xiaomi Vacuum Mop Pro 1 robot vacuum cleaner about a year and a half ago. I contacted the Ouno service center due to the rapid battery discharge. Despite having a warranty, they offered to replace the battery for ₺2700. They claimed that the reason was that the battery's service life h...
On December 28, 2023, I purchased a Xiaomi Lydsto Robot Vacuum Cleaner R1D White from the Xiaomi store in Antalya Özdilek AVM. Since then, the device has broken down three times, and Evofone Bilgi Tekn. San. Tic. Ltd. Şti. (Tax ID: 2710750486) has supposedly repaired it each time. The first issue w...
I bought the Xiaomi Robot Vacuum-Mop 2C a little over a year ago, and unfortunately, its map detection started malfunctioning within that relatively short period. Upon receiving it back from warranty repair, it was claimed to be fixed. Unfortunately, just six months later, the battery stopped workin...
On 26.12.2023 I purchased a Xiaomi Robot Vacuum S10+ from Mi store. From almost the beginning, the device has constantly had problems and I have had to send it to service again and again. Within this short period, I have faced many different faults such as sensor problems, charging issues, wet clean...
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