I purchased a Xiaomi robot vacuum, hoping for quality and reliability, but unfortunately, it has been nothing but a hassle. After just a short time, the device had to be sent for service twice in a row. When it came back the second time, the filter was completely worn out. When I reached out to customer service and technical support, they simply told me to send the vacuum back again. Instead of addressing the issue, they rudely hung up on me. Now, I can’t even get through to customer service despite trying multiple times. This whole experience has left me regretting my decision to buy from Xiaomi. I expected much better support and service from a brand like this.
I had purchased a Xiaomi S10 robot vacuum and sent it to the warranty service due to a malfunction. It was returned, claiming the issue had been fixed, but this time the vacuum started spinning in circles, and its suction power weakened. On top of that, it randomly stops working, making it impossibl...
I bought a Xiaomi Mi robot vacuum cleaner, and after three years of use, it began displaying a system error or indicating a potential hardware issue. When I contacted the service team for help, I was met with dismissive replies such as "We don’t handle this," and I was informed that these devices ty...
I haven't been able to put my Xiaomi robot vacuum to use since I purchased it. As a result, I've already sent it to the repair shop three times. The service center informed me that there was no problem at the time. However, I will not accept it back until the device has been fully repaired. If it ca...
After using my Xiaomi X20 Plus robot vacuum for about five months without any issues, I started experiencing serious problems such as excessively loud noise, failure to clean properly, and the brush constantly falling off. Because of these issues, I sent the product to service a total of three times...
I got myself a Xiaomi Vacuum Mob 2 Lite robot vacuum from their official store about a month back, after just six cleaning cycles, the vacuum didn't do what I was hoping, not cleanin well to be precise. they said it would map everything out and clean like a pro, but it totally fell short. most impor...
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