We bought a Xiaomi Redmi Note 10s from Media Markt about two years ago. I had an issue with the phone's camera throughout the warranty period. Thanks to Eskişehir Espark Media Markt's approved service provider Evofone, we got our phone fixed quickly. Approximately two weeks later, the phone was sent back along with a document that explained the repairs that had been made. But the same problem happened again within a few days, except this time the phone would not turn on even after powering down. After another week and ten days of waiting, we finally got a phone that was meant to be fixed after sending it for service again.
Regrettably, the issue reappeared two or three days afterward. This cycle has been through with us four times now. The phone was just returned yesterday from its fourth service. Again, the camera isn't working, and the phone won't power on (and it's only been 24 hours since we got it). The never-ending stream of "send it in and let's see" replies is wearing us down. This cycle has persisted since the end of November. We can only communicate through message exchange because phone calls are not an option. Their sole recommendation is to resubmit it. They act like they're making fun of us by not mentioning any problems and insisting the phone works fine under normal circumstances. Fortunately, before calling the service, Media Markt documents and verifies the current issues.
I brought my Xiaomi Redmi Note 10 phone to the official service center. I told them about the issues, and I got the device in 2-3 business days. Someone told me, "They said that when they delivered it, they didn't find any issues with the hardware or software on your device." I looked at it myself, ...
My Xiaomi 10T Pro 128GB phone is still covered under warranty. For months, the bottom and top microphones have been failing, making it impossible for me and the other person to hear each other during calls. I took the device to technical services four times, twice to the Kagıthane Evofone branch and...
I purchased a brand new Xiaomi Redmi Note 12 Pro phone, and I charge it overnight. Surprisingly, without any usage, the battery level drops from 100% to around 87% on its own. When I contacted Xiaomi customer service regarding this device issue, they claimed it was normal during the first 14 days. T...
I bought a Xiaomi Redmi Note 11s phone at the Xiaomi store in Samsun on April 3, 2023. I put in my SIM card, changed the settings, and did the other steps that needed to be done. Later that night, I saw and heard that both parts of my WhatsApp video call were frozen. After testing the problem on Ins...
I purchased a Redmi Note 10s from the İzmir Optimum store on June 25, 2022. Just a month later, it inexplicably stopped charging. Despite sending it to the service center six times under the Mi Cover warranty, the same issues persisted. To make matters worse, the problems resurfaced the day after re...
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