I placed an order on June 26 through the WWF Market website, requesting delivery to my work address via the Kargoist shipping company. However, even after a week, my package still hadn’t arrived. Kargoist claimed that they attempted delivery on July 1 but couldn’t reach anyone at the office. I then received a call from the courier, who said it would be delivered again the next day — yet 15 days have passed, and there’s still no sign of my order.
Despite calling Kargoist multiple times, I haven’t been able to reach anyone. They don’t even have a physical branch I can visit. I texted the number that previously contacted me, but there was no reply. Later, I received contradictory messages saying the package was “lost,” then “found,” and finally “lost again.” The entire process has been a complete mess.
During this time, I called WWF Market’s customer service at least four or five times to file a complaint. However, they never followed up or took any action. Their customer support is completely irresponsible and unresponsive.
Neither Kargoist nor WWF Market has taken ownership of the issue. My order is still missing, and I have not received any compensation or refund. I demand that my order be delivered immediately or my payment refunded in full. This level of neglect and poor service is unacceptable.
On August 13, 2025, I placed order #514127 on wwf.com, purchasing sweatshirts, shirts, t-shirts, and a bag for a total of $162.00. However, it has been two weeks since I placed the order, and none of the items have been delivered. When I first contacted WWF customer service, I was told that my orde...
It’s been almost a month since I returned my products to WWF Market, yet I still haven’t received my refund. According to the company, they have already received the returned items, but no payment has been made back to my account. I’ve contacted WWF Market customer service multiple times, but they ...
After my purchase from WWF Market, I requested gift wrapping and sent both an email and a follow-up call regarding it — but I could not reach anyone. For five days, I’ve also been unable to track or get any update about my shipment, so I tried to contact WWF Market multiple times. Unfortunately, non...
On May 25, 2025, I ordered one hat from WWF Market during a sale, and the payment was successfully charged to my card. However, on May 28, I received an email stating that my order was canceled due to incorrect or missing stock and that a refund would be processed. What’s frustrating is that, on th...
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