After my purchase from WWF Market, I requested gift wrapping and sent both an email and a follow-up call regarding it — but I could not reach anyone. For five days, I’ve also been unable to track or get any update about my shipment, so I tried to contact WWF Market multiple times. Unfortunately, none of my emails were answered, and I couldn’t reach customer service by phone either.
I shop from WWF Market regularly, and it seems that they only provide service when there are no issues. The moment a problem arises, there is zero communication or support. This will definitely be my last purchase from them.
WWF Market’s customer support is completely unresponsive and unreliable. It’s ironic for a brand claiming to help animals while failing to assist its customers. They are not trustworthy, and instead of providing real service, they just inflate prices and call it a discount.
I placed an order on June 26 through the WWF Market website, requesting delivery to my work address via the Kargoist shipping company. However, even after a week, my package still hadn’t arrived. Kargoist claimed that they attempted delivery on July 1 but couldn’t reach anyone at the office. I then ...
It’s been almost a month since I returned my products to WWF Market, yet I still haven’t received my refund. According to the company, they have already received the returned items, but no payment has been made back to my account. I’ve contacted WWF Market customer service multiple times, but they ...
On August 13, 2025, I placed order #514127 on wwf.com, purchasing sweatshirts, shirts, t-shirts, and a bag for a total of $162.00. However, it has been two weeks since I placed the order, and none of the items have been delivered. When I first contacted WWF customer service, I was told that my orde...
On May 25, 2025, I ordered one hat from WWF Market during a sale, and the payment was successfully charged to my card. However, on May 28, I received an email stating that my order was canceled due to incorrect or missing stock and that a refund would be processed. What’s frustrating is that, on th...
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