WW Personality Test Subscription Cancellation & Refund

15

On July 28, 2026, I purchased a personality test on the website personalitytest.co. At the time of purchase, I intended to pay only for a single test, and I was not clearly informed that I would be enrolled in any ongoing or recurring subscription. On October 3, 2026, I noticed that a subscription had been started without my clear consent or awareness, and that additional charges had been made to my Visa credit card issued by Sumitomo Mitsui Banking Corporation (SMBC). I have screenshots showing several transactions in yen to WWPERSONALITYTEST.COM / WWPERSONALITYTES T. CO, including one charge of 1,990 yen and two charges of 5,490 yen, for a total of 12,970 yen, which I consider to be unauthorized or at least non-transparent subscription charges. I have not yet contacted personalitytest.co or SMBC about this issue because I first want to clearly record my complaint and request that this matter be resolved. I request that my subscription on personalitytest.co be cancelled immediately and that a full refund of 12,970 yen be issued for all three subscription-related charges that were made without my explicit and informed consent. I also ask for written confirmation that the subscription has been terminated and that no further charges will be made to my SMBC Visa card.

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