Formal Complaint And Request For Full Refund - Innerly

I used the Innerly IQ test on the Innerly website on 10 March and paid the advertised one‑time fee of €0.99. At the time of purchase, I understood this to be a single transaction only and I was not clearly informed that I was entering into any kind of subscription or recurring payment. Despite this, on 16 June an amount of €39.99 was charged to my account, and on 16 July a further €39.99 was charged again. I did not knowingly or explicitly agree to any subscription, recurring membership or future charges, so I consider these €39.99 payments to be unauthorized. In my transaction history there are also several other past payment attempts and charges to Innerly on different dates, which increases my concern about possible further unauthorized debits. My Innerly account is registered with the email address: yanika.de***[email protected]. I request that you immediately cancel any subscription or recurring payment associated with my account and confirm that no further payments will be taken. I also request a full refund of the unauthorized charges of €39.99 each that have been taken from my account, and that you review and reverse any other unauthorized Innerly‑related debits that may appear in my transaction history.