WW IQ Test Charged Me for an Unauthorized Subscription

While using the trial version of the WW IQ Test platform, I had already paid for the services I used. Despite this, a subscription was automatically started without my knowledge or consent, and I was charged without authorization. On August 4, 2026, my card was charged **$27**. I was not shown any additional confirmation screen or given clear notice that I was agreeing to a paid subscription.

After noticing this charge, I tried to contact customer service and the in-app support team, but I was only able to interact with an AI system. Because I could not reach a clear and understandable human representative, my issue could not be resolved. I have been seriously inconvenienced by having a subscription created and money charged from my account without my permission.

I request that the unauthorized subscription be canceled immediately and that the **$27** charged to my card be refunded as soon as possible. I also ask that, going forward, users not be charged subscription fees or any other amounts without receiving clear, explicit, and understandable confirmation, and that all pricing and subscription terms be presented transparently.