I Face KitchenAid Refund Problems After My Cake Pan Was Never Returned From Service

On December 30, 2025, I purchased a 24 cm KitchenAid cake pan. Every time we use the product, the cake sticks to the pan and will not release properly. Even though we generously grease the pan with butter, the result does not change, and we have been unable to use the product as intended.

Because of this sticking problem, on February 26, 2026, we sent the product to the authorized service center, İ*** D**, through the Enka Plus store located inside Flyinn Mall in Florya, Bakırköy, Istanbul, where we originally purchased it. However, even though approximately four months have passed, we have received no clear information about the product and it has still not been returned to us.

During this period, I repeatedly called the İ*** D** authorized service center at 0539********85 and also contacted KitchenAid customer service in Ankara at 0312 397 35 17. Either my calls were not answered at all, or I was told that someone would call me back within an hour, but no one ever did. The entire process has felt extremely unresponsive and dismissive, as if I were speaking to a wall.

I also reported this situation and the lack of support to KitchenAid in the United States, but I have not received any response from them either. Because of this experience, my trust in the brand has been completely damaged, and I no longer want to have anything to do with KitchenAid.

At this point, I am no longer asking for a replacement or any similar solution. I request a full and immediate refund of the amount I originally paid for the product, based on my invoice information.