On June 2, 2025, I made a transfer through Wise with transaction number 1565040705. When I entered the IBAN, the recipient name that appeared was not “Birleşik Ödeme Hizmetleri” as expected, but a completely different name. Still, I proceeded with the transaction based on Wise’s own instructions—just as I had done successfully in the past.
This time, however, the money neither arrived in my account nor was it returned to my bank. It’s been days with no update or resolution, and I’m growing increasingly frustrated with the lack of action.
I urgently request Wise to investigate this transfer and either deliver the funds to the correct account or refund them to me immediately. Your system's mismatch between IBAN and recipient names should not result in customers losing money. I trusted your platform to work correctly and followed your process step by step—now I expect you to take responsibility and resolve the issue without further delay.
On June 13, 2025, I attempted an international money transfer through Wise with the reference number P89701400. However, before the funds ever reached the recipient, I canceled the transaction. Despite this, my ₺1,000 has still not been refunded. I’ve been waiting for weeks and tried multiple times ...
On April 28, 2025, I transferred €1429 from my Yapı Kredi bank account to the EUR IBAN provided by Wise. However, due to a minor inconsistency in the spelling of my last name (it appeared as “Ö***” on my bank account and “ö****” in my Wise account), the transfer was halted. Wise flagged the issue an...
On September 11, 2025, I created a Wise account and requested a Turkish investment IBAN. Shortly after, I received what appeared to be an email from Wise, providing an IBAN under the name E* D****. Believing it was legitimate, I transferred ₺10,000 from my Enpara account to that IBAN (Receipt No: 20...
I am writing to report a serious issue concerning a money transfer sent to me via Wise. On October 14, 2025, a transfer was made from the UK to my İş Bankası (Turkey) account in GBP. The Wise app shows the status as “Transfer successfully sent to recipient’s bank (İş Bankası Turkey),” yet as of Octo...
On October 6, 2025, a transfer of 3,159.40 EUR was sent to my VakıfBank Euro account in Turkey through Wise (Transfer Reference No: #1756612641). The sender’s name is A Y****, and the last four digits of my IBAN are 3367. It has now been nine days, and the funds have still not arrived in my account...
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