I Face Missing Transfer Due to Fake Wise IBAN and No Response

On September 11, 2025, I created a Wise account and requested a Turkish investment IBAN. Shortly after, I received what appeared to be an email from Wise, providing an IBAN under the name E* D****. Believing it was legitimate, I transferred ₺10,000 from my Enpara account to that IBAN (Receipt No: 202509216895046).

However, three weeks have passed, and the amount has not been credited to my Wise account. There are no transaction records or any indication that the transfer was received. Later, I realized the sender’s email — “w************@gmail.com”** — was not an official Wise address, meaning I may have been the victim of a phishing scam.

I have contacted Wise multiple times via email but have not received any response. This is my first time experiencing such an issue, and I am deeply concerned about the possibility of fraud.

I urgently request that Wise investigate this matter and ensure that my ₺10,000 is refunded. I expect my case to be reviewed seriously and my loss to be compensated. This complaint is being submitted from Denizli, Turkey.