On September 11, 2025, I created a Wise account and requested a Turkish investment IBAN. Shortly after, I received what appeared to be an email from Wise, providing an IBAN under the name E* D****. Believing it was legitimate, I transferred ₺10,000 from my Enpara account to that IBAN (Receipt No: 202509216895046).
However, three weeks have passed, and the amount has not been credited to my Wise account. There are no transaction records or any indication that the transfer was received. Later, I realized the sender’s email — “w************@gmail.com”** — was not an official Wise address, meaning I may have been the victim of a phishing scam.
I have contacted Wise multiple times via email but have not received any response. This is my first time experiencing such an issue, and I am deeply concerned about the possibility of fraud.
I urgently request that Wise investigate this matter and ensure that my ₺10,000 is refunded. I expect my case to be reviewed seriously and my loss to be compensated. This complaint is being submitted from Denizli, Turkey.
On June 2, 2025, I made a transfer through Wise with transaction number 1565040705. When I entered the IBAN, the recipient name that appeared was not “Birleşik Ödeme Hizmetleri” as expected, but a completely different name. Still, I proceeded with the transaction based on Wise’s own instructions—jus...
On June 13, 2025, I attempted an international money transfer through Wise with the reference number P89701400. However, before the funds ever reached the recipient, I canceled the transaction. Despite this, my ₺1,000 has still not been refunded. I’ve been waiting for weeks and tried multiple times ...
On October 6, 2025, a transfer of 3,159.40 EUR was sent to my VakıfBank Euro account in Turkey through Wise (Transfer Reference No: #1756612641). The sender’s name is A Y****, and the last four digits of my IBAN are 3367. It has now been nine days, and the funds have still not arrived in my account...
I am writing to report a serious issue concerning a money transfer sent to me via Wise. On October 14, 2025, a transfer was made from the UK to my İş Bankası (Turkey) account in GBP. The Wise app shows the status as “Transfer successfully sent to recipient’s bank (İş Bankası Turkey),” yet as of Octo...
On April 28, 2025, I transferred €1429 from my Yapı Kredi bank account to the EUR IBAN provided by Wise. However, due to a minor inconsistency in the spelling of my last name (it appeared as “Ö***” on my bank account and “ö****” in my Wise account), the transfer was halted. Wise flagged the issue an...
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