On March 21, I attempted to send a payment of approximately $70 (2,275 TL) to a company via Wise. However, I canceled the transaction shortly afterward, so I expected the amount to be refunded to my ING Bank card. Despite the time that has passed, the money has neither been returned to my card nor have I received any clear explanation.
When I contacted Wise support, they stated that the funds are not with them. When I contacted ING Bank, they confirmed that the payment was successfully sent to Wise and even provided a transaction receipt showing the outgoing transfer. In other words, the bank claims the money was sent to Wise, while Wise claims they do not have the funds—leaving my money unaccounted for.
I have both the bank receipt and the transaction record. I request that the amount of 2,275 TL be urgently traced and refunded to my ING card, and that I be provided with a clear and written explanation regarding this issue.
I am writing to report a serious issue concerning a money transfer sent to me via Wise. On October 14, 2025, a transfer was made from the UK to my İş Bankası (Turkey) account in GBP. The Wise app shows the status as “Transfer successfully sent to recipient’s bank (İş Bankası Turkey),” yet as of Octo...
I'm writing regarding a recent money transfer I made through Wise. According to the Wise app, the transfer was marked as completed and supposedly reached my Turkish bank account. However, as of today, the funds have not appeared in my account. It’s been more than two full business days since the tra...
On May 12, 2025, and May 21, 2025, I made two separate money transfers through Wise with the following transfer IDs: #1535516184 and #1548106379. Although both transactions are marked as “completed” in the Wise system, the recipient never received the funds. After contacting the receiving bank, B...
I’m extremely frustrated with Wise. On April 25, 2025, I made two transfer requests from my international account to my account in Turkey. Due to a mistake on my end, the funds didn’t arrive. As soon as I realized the issue, I immediately contacted Wise. They told me to update my account information...
On April 29, 2024, I transferred 225 Euros to my Wise account via SWIFT from İş Bank. İş Bank charges an 850 TL transaction fee. So far, there have been no concerns. Then Wise notified me that only 215 Euros had arrived and requested an additional 10 Euros to proceed, or offered to cancel the transa...
Comments