Whiskas dry food smells odd—how can I report it?

If your Whiskas dry cat food has an unusual smell, stop feeding it to your cat until the product has been checked, and keep the remaining food and original packaging.

Take photos of the product, batch or lot number, and best-before date, then contact Whiskas through its official website or the customer service team in your country to report the suspected quality issue.

Include the product name, purchase date and location, retailer, and a description of the unusual smell, along with photos and your receipt if available.

Ask Whiskas to investigate the batch and explain whether a replacement or refund is possible.

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.