I have been using Western Union for years, and I went in to withdraw the $155 sent to me. The clerk asked, 'How much are you withdrawing?' I replied, '$155,' and they said, 'We exchange dollars at 30₺.' I responded that I was not there to exchange dollars, but to receive my money in dollars. Then they said, 'We don't have dollars.' They think they are a currency exchange office. Here is the address: Kurucesme, Dogus Cd. No:230/3, 35390 Buca/Izmir. This is the branch.
The Western Union branch at Beylikdüzü Aynalı Çarşı first claimed they had no U.S. dollars, then said they could give part of the money in dollars and the rest in Turkish lira. They also offered to convert part of the amount to lira using an exchange rate lower than the market rate. When I insisted ...
On October 4, 2025, I sent €310 from Montenegro to the Ateş Turizm (Western Union) office located in Yakuplu Hürriyet Neighborhood, Istanbul. However, the recipient was told, “We don’t have euros, we can only pay in TL,” and was instead given ₺14,880. Based on the exchange rate on the day of the tra...
I recently received a foreign currency transfer to my account from abroad and went to Western Union to withdraw it. I explained the situation to the staff, but they told me I could only receive the money in Turkish Lira, not in the original foreign currency. I tried another branch, but I got the sam...
I went to Koçtaş Western Union to collect a euro transfer, but they refused to give me my money in euros, claiming they had none available. Instead, they offered to pay me in dollars, but at an extremely unfair exchange rate of ₺37 per dollar, causing me to lose ₺800 in the process. After speaking ...
On June 11, 2024, I sent dollars from Uzbekistan to Turkey via Western Union. For two days now, the recipient has been unable to withdraw the money through mobile banking. When they called customer service, they were told it was a special transfer that needed to be collected at a branch. However, up...
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