Weplay Permanently Banned My Android Device Without Explanation

I have been using the Weplay application on my Android device and my device was permanently banned 5 days ago. Since that day I cannot use Weplay on my device at all and I constantly get a ban warning when I try to log in. I do not know the reason for this device ban and I have not been given any clear explanation. I have also not contacted customer support before this, because I would like to resolve the issue officially with this complaint first. I request that my device ban on Weplay be removed as soon as possible so that I can continue using the application normally. I kindly ask you to review my account and device status and urgently lift this permanent ban.