I transferred money via IBAN to top up 10,000 game coins in my WePlay account, and although I entered all the required details correctly, the coins still haven’t been credited. I’ve checked my login credentials and transaction details multiple times—everything is accurate on my end.
The payment was successfully sent from my bank account, yet there has been no update or confirmation from WePlay. This delay is extremely frustrating, especially considering this was supposed to be an instant purchase. I followed the process exactly as instructed, and I expect the coins to be added to my account without any further excuses.
WePlay, please investigate this issue immediately and credit my account with the 10,000 coins. I’ve done my part—now it’s time for you to do yours. I also request that your top-up process be improved to avoid these kinds of problems in the future.
At 7:44 AM this morning, I attempted to purchase coins on WePlay. The payment was successfully sent, but the coins never appeared in my account. Even worse, the money was not refunded either. I have tried everything to resolve this issue, but nothing has worked. I expect WePlay to either credit the...
I purchased coins from the WePlay recharge website, but although the money was deducted from my account, I did not receive the coins. Please help me with this issue by either providing the coins or refunding my payment. I just want to say that if we are paying money, the coins should be credited ins...
I transferred money to WePlay expecting to receive in-game gold, but nothing was added to my account. I waited, refreshed, checked again—still no gold. On top of that, no refund was sent to my bank account either. So now I’m left with no gold and no money, and I’m getting absolutely no explanation. ...
I am absolutely furious with WePlay! Today, I made a deposit, and ₺10,000 was debited from my CIP account, but it never appeared in my WePlay balance! While my other deposits went through without a hitch, this crucial ₺10,000, plus another ₺50,000, are completely missing from my account. This is una...
I made a top-up through the Weplay Chrome website for my game account, but even after about 5 minutes, the balance has still not been added to my account. I used a credit card for the transaction, but the balance I paid for is not appearing in my game account. I have a digital slip for the transact...
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