I am writing regarding an issue with my Weplay app account. On 31/12/2025, I recharged my Weplay account through Paytm with an amount of ₹10,000, but the coins have not been credited and are still not showing in my account. My Weplay account is registered with the email address rohitkrish8***@gmail.com and mobile number 7838244126. Since the recharge, I have been unable to use the amount in the app, even though the money has been deducted from my Paytm balance. As I have not received the coins, I no longer wish to proceed with this recharge, and I request that the full amount of ₹10,000 be refunded immediately to my original payment method.
On 20 December, I recharged my Weplay account for Rs 1199 to purchase coins, paying through GPay. The amount of Rs 1199 was successfully deducted from my GPay account, and the transaction ID is 535469094423. However, even though the payment went through, the Weplay coins have still not been credited...
I made an in-app top-up for WePlay coins through the official WePlay website on 2 January 2026 at around 5:30 PM PKT. The amount of 1500 PKR was successfully deducted from my JazzCash account, but the purchased WePlay coins were not credited to my WePlay account. The payment was processed via JazzCa...
I transferred money via IBAN to top up 10,000 game coins in my WePlay account, and although I entered all the required details correctly, the coins still haven’t been credited. I’ve checked my login credentials and transaction details multiple times—everything is accurate on my end. The payment was...
I purchased coins from the WePlay recharge website, but although the money was deducted from my account, I did not receive the coins. Please help me with this issue by either providing the coins or refunding my payment. I just want to say that if we are paying money, the coins should be credited ins...
On August 31, 2025, my Weplay account (ID: 97554031) received a device ban even though I did not commit any rule violations. The device I use is a Redmi Note 10 Pro. Before this permanent device ban, I had only received a one-week temporary ban, but I was never given any explanation for it. After t...
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