On 20 December, I recharged my Weplay account for Rs 1199 to purchase coins, paying through GPay. The amount of Rs 1199 was successfully deducted from my GPay account, and the transaction ID is 535469094423. However, even though the payment went through, the Weplay coins have still not been credited to my account, and I did not receive any email, SMS, or in‑app notification regarding this purchase. I request that the coins corresponding to my Rs 1199 payment be credited to my Weplay account as soon as possible, or that you provide a clear resolution for this failed credit issue.
I purchased coins from the WePlay recharge website, but although the money was deducted from my account, I did not receive the coins. Please help me with this issue by either providing the coins or refunding my payment. I just want to say that if we are paying money, the coins should be credited ins...
I transferred money via IBAN to top up 10,000 game coins in my WePlay account, and although I entered all the required details correctly, the coins still haven’t been credited. I’ve checked my login credentials and transaction details multiple times—everything is accurate on my end. The payment was...
My WePlay user ID:10057***. I purchased the ₹1199 pack from WePlay official website listed on Google and made the payment through PhonePe. The payment went through securely, but it’s been half an hour and I haven’t received my golds yet. Why is this? Please give me my golds as soon as possible or re...
At 7:44 AM this morning, I attempted to purchase coins on WePlay. The payment was successfully sent, but the coins never appeared in my account. Even worse, the money was not refunded either. I have tried everything to resolve this issue, but nothing has worked. I expect WePlay to either credit the...
On August 7, 2025, I attempted to purchase gold on Weplay by transferring ₺510 via Ziraat Bank to my account (ID: 27924638). The transaction went through without any error message, yet the gold was never credited to my account. Instead, the money remained in the bank transfer record and did not appe...
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