I am writing regarding my WePlay account with ID 12633009, which was stolen and has still not been recovered despite my repeated attempts to contact support. I have spent more than $180 on this account, and losing access to it has put me in a very difficult situation.
Approximately two weeks ago, I opened a support ticket explaining that my account had been stolen and that I could no longer log in. In my message, I clearly stated that I am the rightful owner and attached my Google Play purchase receipts (GPA codes) as proof. One of my most recent transactions is GPA.3355-2332-5843-86403, and I also shared screenshots of these GPA codes with the support team.
Since I did not receive any response, I submitted another request about two weeks ago, but there is still no reply from WePlay. Despite providing all the necessary information and documents, I have not received any feedback, which makes me feel ignored as a customer.
I expect my account to be urgently reviewed, my ownership to be verified using the GPA purchase records I have already provided, and my stolen account to be safely restored to me as soon as possible. I kindly request a clear and prompt response regarding the status of my case and the steps being taken to secure my account.
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