On the WePlay Android app, I forgot my parental control password and can no longer log in to my account. I tried all available password reset steps, but I didn’t receive any reset email. The app is fully updated, and my registered email address is a******@gmail.com**.
To resolve the issue, I contacted WePlay customer support, sent a photo of my ID, and explained the situation in detail. However, they only told me to go to Gmail and reset the password there, which I already tried. I never received any password reset email from Gmail, and I’m still unable to access the app.
I had previously made in-app payments, but I’m not currently making any purchases. I’m requesting that my parental password be reset, a new password be assigned, and that faster, more effective support be provided to resolve this issue.
I have been using a WePlay account on my Android phone, but I can no longer access it because I forgot the email address linked to my Google account. I originally created the account through Google, and right now I only remember my account name and registered phone number. Unfortunately, I don’t rec...
I’m the user of WePlay account ID 80634184. I accidentally activated the parental control feature and now I can’t remember the password I set. This has completely restricted my access to key parts of the app, and it's incredibly frustrating. I’m over 18 and use the app for adult content, but because...
I opened a WePlay account and, after facing a ban, my email was handed over to an admin who successfully removed the ban. However, when I later tried to log in using my phone number, I encountered a serious problem: I can no longer access my account. This situation is extremely urgent because I had...
I’m having serious issues accessing my WePlay account. I originally registered through my Google account, but now I can’t log back in at all. Every time I try to sign in using Google, the app doesn’t take me to my existing account. Instead, it keeps creating a brand-new account and automatically red...
My WePlay account (email: e*****************@gmail.com) was suddenly banned for 720 hours, and I am now unable to log in. Yesterday, my account was working without any issues, but today when I tried to log in, I received this ban notification. In the past, I experienced a similar situation with a 1...
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