I Face Unfair Device Ban on WePlay After 48-Hour Suspension Ended

My WePlay account (username: lalala, ID: 18061694) was given a 48-hour ban on August 3. When the ban period ended and I tried to log back in, I was shocked to see a message stating that I had received a device ban and that my account was permanently suspended. I have now been unable to access my account for about a week.

Two days before the initial ban, another player threatened me, saying they could get me device-banned through their admin friend. Despite never using abusive language or harassment, it seems this person was able to target me unfairly. I had not made any purchases on this account, but I did have approximately 2,900 gold saved up.

I contacted WePlay customer service, but all I received was a short response saying, “You received a device ban.” No further explanation was provided. I was the only person using my account, and aside from a few short bans in the past, I have never faced anything like this. The game I was playing at the time was Lama.

I am requesting the immediate removal of this unjust device ban and the restoration of my account access. WePlay should review this case thoroughly and ensure players are not punished based on personal connections or unfair targeting.