I Face Permanent Ban on WePlay Account Right After Registration

About three months ago, I tried to create a new WePlay account using my new phone number (0533****660). Immediately after registering—before I could even log in for the first time—I received a message stating, “Your account has been permanently banned.” Since that day, whenever I try to create a new account with the same number, the system responds with “You already have an account.” However, because the account is permanently banned, I have no way to access it.

I contacted WePlay customer service regarding this issue, but I only received a negative response without any explanation. I was not informed of the reason for the ban or whether there was any violation of the platform’s terms of use. My account has no balance or payment history.

I am requesting that the restriction linked to my phone number be lifted so I can register a new account. I expect WePlay to investigate this matter promptly, explain the reason for the ban, and provide a fair resolution.