About three months ago, I tried to create a new WePlay account using my new phone number (0533****660). Immediately after registering—before I could even log in for the first time—I received a message stating, “Your account has been permanently banned.” Since that day, whenever I try to create a new account with the same number, the system responds with “You already have an account.” However, because the account is permanently banned, I have no way to access it.
I contacted WePlay customer service regarding this issue, but I only received a negative response without any explanation. I was not informed of the reason for the ban or whether there was any violation of the platform’s terms of use. My account has no balance or payment history.
I am requesting that the restriction linked to my phone number be lifted so I can register a new account. I expect WePlay to investigate this matter promptly, explain the reason for the ban, and provide a fair resolution.
On August 8, I received a 12-hour ban on the WePlay Game Chat platform. The next morning, on August 9, once the ban period ended, I attempted to log back into my account. To my surprise, I was met with a message saying, “Your account has been banned,” and my access was completely blocked. I have not...
Two days ago, while using the Weplay app on my Samsung A55 device, my account was permanently banned without warning or explanation. I want to make it absolutely clear that I did not engage in cheating, offensive behavior, or any activity that disrupts gameplay. I have always followed the rules and ...
I opened a WePlay account and, after facing a ban, my email was handed over to an admin who successfully removed the ban. However, when I later tried to log in using my phone number, I encountered a serious problem: I can no longer access my account. This situation is extremely urgent because I had...
My WePlay account has been banned, and no matter what I try, I can’t get back in. Every time I attempt to log in, I get the same message saying my account has been permanently restricted due to rule violations—but I wasn’t even told what rules I supposedly broke. This has been incredibly frustrating...
My WePlay account (ID: 57926350) has been hit with a device ban, and I have no idea why! I was using the app as usual when suddenly, I found myself completely locked out. This is extremely frustrating, and I demand that this issue be resolved. I understand that security measures are sometimes neces...
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