Smilebox Auto-Renewed Subscription for 10 Years – Refund Refused

I have discovered that Smilebox has been renewing my subscription and charging my card with an annual fee of 47.89 USD every year from 2016 until 2026, even though I have not used the service or logged into my account at all during this entire period. When I noticed these repeated charges, I contacted Smilebox and asked them to cancel the subscription, which they agreed to do. I also requested a refund for 9 of the 11 payments that had been taken, explaining that I have not used Smilebox since 2016 and therefore did not knowingly benefit from the service during these years. Despite this, they refused to accept my refund request. I find it unacceptable that a subscription has been renewed and billed for so many years without any use of the service, and that my good‑faith refund request was rejected. I kindly request that Smilebox review my case again and refund 9 years of the unwanted renewal charges of 47.89 USD each, or provide a fair and reasonable alternative solution.