I am writing regarding an issue with an ECPAY bills payment I made at 7/11 San Carlos City, Pangasinan on April 28. I purchased a 3000 red packet worth 279 pesos for the game WePlay and paid through ECPAY at the 7/11 counter. The staff showed me on their computer that the ECPAY transaction was successfully sent to WePlay for what I bought, but I did not receive any red packet in my WePlay account. Despite the payment showing as successful on the 7/11 and ECPAY side, nothing was credited to my WePlay account. I have been very clear with the 7/11 staff that I did not receive what I paid for. My ECPAY transaction reference number is 2651-7054-4416, and my WePlay ID is: evon***. I kindly request that the 3000 red packet I paid for be sent to my WePlay account or that an appropriate action be taken to resolve this failed delivery of service as soon as possible, since the amount has already been collected from me and the transaction is marked as successful on your system.
I am writing regarding an issue I experienced with a purchase on the WePlay Android app. On April 8 at 11:37 PM, I made a payment of 4,000 PKR, but th...
On 20 December, I recharged my Weplay account for Rs 1199 to purchase coins, paying through GPay. The amount of Rs 1199 was successfully deducted from my GPay account, and the transaction ID is 535469094423. However, even though the payment went through, the Weplay coins have still not been credited...
I made an in-app top-up for WePlay coins through the official WePlay website on 2 January 2026 at around 5:30 PM PKT. The amount of 1500 PKR was successfully deducted from my JazzCash account, but the purchased WePlay coins were not credited to my WePlay account. The payment was processed via JazzCa...
At 7:44 AM this morning, I attempted to purchase coins on WePlay. The payment was successfully sent, but the coins never appeared in my account. Even worse, the money was not refunded either. I have tried everything to resolve this issue, but nothing has worked. I expect WePlay to either credit the...
My WePlay user ID:10057***. I purchased the ₹1199 pack from WePlay official website listed on Google and made the payment through PhonePe. The payment went through securely, but it’s been half an hour and I haven’t received my golds yet. Why is this? Please give me my golds as soon as possible or re...
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