If Walmart delayed your delivery,
Review your order first;
• Check:
– Your Walmart order status and tracking information
– The latest estimated delivery date
– Any delay notifications from Walmart or the carrier
– Whether the order was shipped or is still being prepared
• Confirm:
– Your delivery address is correct
– The carrier hasn't marked the package as delivered
– There are no failed delivery attempts
– The updated delivery window hasn't already passed
Gather evidence;
• Save screenshots showing:
– Your order confirmation
– The original and updated delivery dates
– Tracking information
– Any delay or delivery notifications
• Keep:
– Order number
– Tracking number
– Payment receipt
– Previous support conversations
Contact Walmart support;
• Request:
– Verification of your order's current location
– An updated delivery date
– Assistance locating or replacing the package if it appears lost
– A refund or cancellation if the order cannot be delivered and you're eligible
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
