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Walmart

Walmart Logo
Walmart

Complaints

8 complaints
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Walmart App Not Showing Full Account Details or Order History

9

I live in Montgomery, Alabama and I use the Walmart app on my phone. Today in the mid‑morning, I noticed that I can only...

M&M’s Sharing Size Package Had Only One Red Candy

1

I purchased a 266.5 g package of M&M’s Sharing Size from a Walmart store in the United States and was extremely disappoi...

M&M’s Sharing Size Package Had Only One Red Candy

Walmart Sent Wrong Poise Pads – Received Regular Instead of Long

3

I ordered Poise long length pads from Walmart’s online store, but when my order arrived I received regular length pads i...

Dyson V15 Was Sold Without the Expected Hair Screw Tool

1

I purchased a Dyson V15 vacuum cleaner from Walmart in Canada. I expected the package to include the small attachment de...

Dyson V15 Was Sold Without the Expected Hair Screw Tool

Walmart Did Not Let Me Withdraw My Winnings, Kept Asking for More!

February 27, 2025 11:20 AM25

I started using Walmart through someone's recommendation. They told me they were completing tasks and asked me to sign u...

Brand Overview: Walmart

Walmart is a global retail corporation operating an extensive network of hypermarkets, discount department stores, and an expansive e-commerce marketplace. Founded in 1962 by Sam Walton, the company is owned and operated by Walmart Inc. and is headquartered in Bentonville, Arkansas.

Contact Info

Phone Number: 1-800-925-6278 (1-800-WALMART)

Customer Support Email: A direct, publicly monitored customer support email address is not available; customer service inquiries are primarily handled via the Help Center and live chat on the official Walmart website.

Industry and Operations

Walmart operates within the retail, grocery, and e-commerce industries through an omnichannel business model. It provides consumer goods and services through physical retail stores, mobile applications, and online channels.

  • General Merchandise and Groceries: Distribution of food, household essentials, electronics, apparel, home decor, and health products.
  • Walmart Marketplace: An online retail platform featuring both first-party goods and third-party merchant storefronts.
  • Walmart+: A paid subscription program providing free home delivery, shipping with no order minimum, and fuel discounts.
  • Pharmacy and Health Services: In-store and online prescription fulfillment, clinical health services, and optical care.
  • Financial Services: Money transfers, check cashing, bill pay, and branded credit card services.

User Sentiment

Overall user sentiment reflects recurring dissatisfaction with customer service consistency, fulfillment reliability, and marketplace order resolution across both in-store and digital channels.

  • Delivery and Order Fulfillment Errors: Reports of delayed packages, missing items in online grocery orders, and unapproved product substitutions.
  • Third-Party Seller Disputes: Challenges handling returns, warranty claims, or refunds for items bought from independent sellers on Walmart Marketplace.
  • In-Store Shopping Frustrations: Complaints regarding limited staffed checkout lanes, self-checkout glitches, and locked merchandise requiring staff assistance.
  • Refund Processing Delays: Delays in receiving funds back to payment methods or complications returning items purchased online to local stores.
  • Customer Service Accessibility: Long hold times, repetitive automated phone or chat systems, and difficulty escalating unresolved account or order issues to human representatives.

Share Your Experience

If you’ve experienced issues with Walmart, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.