For the past 2 years, I have been using the Thermomix, specifically the TM5 model. Due to the purchase of a Cook KEY, I have been granted free access to the COOKİD00 website, owned by the Vorwerk company, which includes Thermomix. For this website, I have received vouchers assigned by the Vorwerk company, specifically Thermomix Turkey. Most recently, after my inquiry on July 26, 2023, I was granted a free 3-month voucher. However, I was unable to redeem this voucher on the Cookidoo website after only 2 days. When contacting customer service, I was informed that the voucher was no longer valid, and I would now have to pay for a voucher on the website.
This development raises some questions for me. Is such an approach fair? Are once-granted rights simply revoked? Does customer satisfaction not matter? The unusual, negative, and unresolved reaction of the company regarding customer service has disappointed me since I purchased the product (the Thermomix as a kitchen machine, of which I was previously unaware). In particular, the fact that the company presented video-based recipes such as visual lemonades or any recipes and then acted so problematically in customer service leaves me upset and inclined to file a complaint.
Additionally, despite long waiting times and my position as the first caller, I often receive no response from the call center when I call. It compels me to formally complain about the customer service of this company. Such an approach should not be acceptable. I insist particularly on my right.
I purchased the Vorwerk Thermomix TM6 with order number 31904266694866057325 on September 16, 2023. During the order, I informed customer service that I was buying the Thermomix and, if possible, would like a different gift instead of the knife. On Saturday, I was verbally told that there might be ...
We own a Thermomix TM6 and love using it, but there’s one major issue we didn’t consider when purchasing. The Cookidoo app, which contains the recipes, requires an annual subscription fee. I’m tired of paying for this every year, especially since the price increases more than the original product’s ...
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