The left rear fender of my 2023 model Polo 1.0 TSI, which I bought from Ankara Doğuş Auto Dealer as new on 18.07.2023, was painted up to the ceiling. My car is only 200km and I was definitely not informed about this defect before/during/after the sale. The excitement of trusting and buying a new vehicle was in vain. They sold the defective item to me as if it was completely faultless. I will explain this situation everywhere. Why wouldn't I, everyone deserves to know that when you buy a brand new car from Volkswagen, don't count on it to be faultless and in perfect condition. Be prepared for nasty surprises.
Volkswagen Ümraniye Avek is trying to sell a defective car as brand new. I agreed to purchase a new Polo from Ümraniye Avek, paid for it on Thursday, May 16, 2024, and also arranged for insurance on the same day. They assured me I could pick up the car the following week. Two days later, they claime...
I own a 2020 Volkswagen Troc that I bought brand new in 2020 from Dogus Auto Etimesgut. As shown in the photos, the car has paint defects on the front hood, roof, and left rear fender. When I became aware of the problem, I took my car to Oztürk Aksaray Auto, an authorized Volkswagen service center, ...
On August 9, 2025, I went to Volkswagen authorised dealer (Doğuş Oto) to pick up a brand-new Volkswagen T-Roc. Without asking me, they had already removed all the protective bags and films from the interior parts, and the car was delivered in the delivery area at the back of the dealership. When I a...
In December 2023, I had an accident with my Toyota, which I had purchased that same month. I scraped the car against a wall, causing a dent on the rear side fender. I was told that the entire repair, including the paint job, would cost between ₺15,000 - ₺30,000 at an outside shop. However, I decided...
Six months ago, I purchased a brand-new 2024 Volkswagen Polo from the "Avek Karşıyaka" branch, but the car is leaking water inside. The back seats are completely wet, and the car is filled with moisture. This is clearly a technical issue, and I am requesting a replacement for the vehicle. Despite co...
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