For 1.5 months, Vodafone has not refunded my money that it has obtained by unfair gain. They change the tariff by calling without my approval (my mother uses the line), although my mother said that my daughter does not have a daughter and I do not understand, as if it was not enough, my money, which they said would be deposited within 24 hours 1.5 months ago, is still not deposited. As if that wasn't enough, they changed my tariff on June 23 and then changed it again. I have spoken to nearly 50 customer representatives and they keep saying it is in approval. I work for 2 days for the money they confiscated. Please come back now and stop victimizing us. There are hundreds of people like me who have complained about you! On August 31st, Mr. A******* switched to a 70₺ tariff as a solution, but vodafone had already put us what they were going to put us!
The last bill of my Vodafone line of ₺636.30 was withdrawn twice from my Garanti Bank and Ziraat Bank accounts on 15.11.2023. I contacted customer service many times and was asked to email the receipts and IBAN information to the document request form, which I did. Later, due to missing documents, I...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
They said they would give me back my money in four business days, but guess what? That time has passed, and the money is still not in my bank account. What the heck is taking so long? This is not the first time Vodafone has left me hanging like this. This mess has happened to me before, and it's jus...
Vodafone charged my bill in July under the guise of "mobile payment," slapping me with an unexpected 330 tl fee. I'd never used such a service before! When I called, they asked if they could deactivate my "mobile payment," which I hadn't authorized in the first place. I immediately requested that th...
A device campaign that was canceled on May 19th has become a nightmare for me. Despite not purchasing the promotional device, Vodafone has been deducting charges from my bills for two billing cycles. The amount that should have been refunded within 5 days has been missing for 37 days. I have repeate...
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