Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, they have also added an additional 70 TL for international usage to my current bill. The customer representative insists that I had a call on June 4th, 2023, but I explain that I have been using Wi-Fi for calls since Vodafone doesn't have coverage in my current location. I check my call logs and there are no incoming or outgoing calls on that date. In May, they automatically activated a passport package without my consent, which I disputed as well. While they refunded me 898 TL for May, they recharged it in my June bill along with the additional 70 TL for international usage and 120 TL for my tariff and taxes, totaling 1087.4 TL. Okay, let me repay the 898 TL they refunded, but where is the 449 TL that I already paid for the April bill? Why do they first admit I'm right and then claim I'm wrong? As a last resort, they mention having voice recordings, but I have the same recordings as evidence. If this issue is not resolved, I will take legal action against Vodafone for their misconduct. Additionally, when I check their app, it shows no usage in both domestic and international calls in April, which is correct since I made those calls using Wi-Fi. I demand a swift resolution to this problem.
Hello, my complaint pertains to the Vodafone operator. I traveled to Germany on July 14, 2023, and stayed for a week, returning on July 22, 2023. During my stay, I only made a few WhatsApp calls throughout the day using my phone. At other times, I kept my phone in airplane mode and turned it off. Wh...
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
I wanted to switch to a new plan after my commitment ended via the Vodafone Yanımda app. First, it gave an error, but on my second try, it said the process was completed. But when I checked later, Vodafone hadn't made the switch. I called on October 2nd, and a person named A*** said they made a reco...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
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