Vodafone's Policies and Their Impact on Customers with Disabilities

I've been a Vodafone mobile user for years (0542*****53), and I'm also disabled. I get the same phone call every year: "You can't continue with this plan." While I've grown accustomed to this routine, one constant demand weighs heavily on me - the annual request for my disability documents and reports. The difficulty of doing this for people with limited mobility cannot be overstated. Due to our visual impairments, sending these documents is a challenge. Even after I've sent them, they say, "You need to send them again." This cycle is repeated every year. It's both mentally and emotionally exhausting. I would be grateful if a Vodafone representative could explain why these reports are required each year and why the plan changes each year. Your observations would provide me with much-needed clarity and relief.