I've been a Vodafone mobile user for years (0542*****53), and I'm also disabled. I get the same phone call every year: "You can't continue with this plan." While I've grown accustomed to this routine, one constant demand weighs heavily on me - the annual request for my disability documents and reports. The difficulty of doing this for people with limited mobility cannot be overstated. Due to our visual impairments, sending these documents is a challenge. Even after I've sent them, they say, "You need to send them again." This cycle is repeated every year. It's both mentally and emotionally exhausting. I would be grateful if a Vodafone representative could explain why these reports are required each year and why the plan changes each year. Your observations would provide me with much-needed clarity and relief.
I've been a Vodafone customer for many years and have always had a positive experience. However, it appears that being a long-time user makes no difference. Customer satisfaction has fallen out of favor. My contract for a postpaid line expires next month. Vodafone has been calling me nonstop lately....
Vodafone disregards disabled rights. I recently switched my GSM number from Turkcell to Vodafone. Afterwards, I told the Vodafone dealer who switched me that I had a disabled report and wanted to benefit from %25 disabled discount, which all other GSM companies give. He told me that Vodafone do not ...
Approximately 8 months before my contract expired, Vodafone customer service called me at 15:49 on 2.11.2023. The representative claimed my contract h...
Vodafone called me and said that my mobile plan had ended, so they switched me to a different plan that cost more. I called Vodafone customer service to confirm this change, but they told me that my current plan was still good until the end of March 2024, which was different from what they had said ...
I have four postpaid mobile lines and have been a Vodafone customer for many years. These lines are under my name, and they are used by my family, which includes my spouse, mother, children, and myself. I chose postpaid lines in order to better control our expenses and know exactly what we'll be pay...
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