Vodafone called me and said that my mobile plan had ended, so they switched me to a different plan that cost more. I called Vodafone customer service to confirm this change, but they told me that my current plan was still good until the end of March 2024, which was different from what they had said before. This is outright wrong, and I want these misleading practices to be reported to the right people so they can look into them and possibly take action against the people responsible. I am making a formal complaint, and I will not stop until this problem is fixed. It's important to treat customers fairly and honestly, and this kind of trickery shouldn't be allowed.
Approximately 8 months before my contract expired, Vodafone customer service called me at 15:49 on 2.11.2023. The representative claimed my contract h...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
I've been a Vodafone customer for many years and have always had a positive experience. However, it appears that being a long-time user makes no difference. Customer satisfaction has fallen out of favor. My contract for a postpaid line expires next month. Vodafone has been calling me nonstop lately....
Vodafone messaged me on July 28th, 2023, to renew my second-period plan for 88.36 TL. I had intended to switch carriers, but I changed my mind and decided to renew the second-period plan for 119.00 TL on July 30, 2023. The text messages they sent about the old plan, on the other hand, are still on m...
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
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