Approximately 8 months before my contract expired, Vodafone customer service called me at 15:49 on 2.11.2023. The representative claimed my contract had ended and offered another plan. Thinking my time wasn’t up yet, I declined, asking not to be called again until the time was right. The representative said I could be called later, but their current offer wouldn’t be valid then. I reiterated that I didn't want to change plans and asked to be called later. Shortly after hanging up, I received SMS messages about plan changes without my consent. It was a struggle to reach customer service, and I demanded to listen to the conversation recording and cancel the transaction. Vodafone made it difficult, stating they would call me back within 2 days, at worst in 8 days, and if I didn’t receive a call, I should contact them again. I indicated my urgency due to an upcoming trip abroad, but I haven't received a response yet. I've been a Vodafone customer for 15 years and now I'm investing time and effort to rectify an unauthorized action. Vodafone is pushing customers away. If they don't fix this immediately, I won't just switch my service; I'll escalate this to the Consumer Court.
Vodafone customer service called me on November 27, 2023, at 10:45, from the number 054*******54. They informed me that I would receive the discount for the 2nd term of your campaign for only 1 month, and for the remaining 11 months, I would have to pay without the discount. I explained that we disc...
Vodafone changed my postpaid line to prepaid without my consent. I had intended to terminate my contract a day before it was scheduled to end on August 6, so it was a bit shocking for me to see this change. To ensure a smooth process, I made an early call to the customer service representative. They...
Vodafone called me and said that my mobile plan had ended, so they switched me to a different plan that cost more. I called Vodafone customer service to confirm this change, but they told me that my current plan was still good until the end of March 2024, which was different from what they had said ...
On August 1, 2023, I filed a complaint about an unusually high internet usage bill. Following my complaint, a refund request was initiated on August 2, 2023. However, on August 23, 2023, a bill refund, including an IBAN transaction, was finally processed. The real issue arose on September 1, 2023. V...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
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