I recently received a call from Vodafone customer service as my commitment to the Red 40GB entertainment package was about to end. They offered a special deal to renew with 40GB of internet and unlimited social media apps. However, within 10 days, almost all my data was used up. In a conversation with customer service, they admitted there were charges for social media not included in my 40GB plan. Despite assurances of resolution, the issue persisted. Upon further inquiry, I was told by another representative that my Red 40GB plan only covered communication, including Facebook Messenger and WhatsApp. The conflicting information and lack of a timely solution are frustrating. I was advised to wait, but considering the ongoing issues, I'm hesitant to continue and face a hefty cancellation fee of 361 TL when I switch operators. I wish I had not continued with Vodafone and incurred additional costs, leaving me in this unfortunate situation.
I am a Vodafone customer, and a customer service rep offered me an upgrade from my 30GB Red plan to a 40GB plan for 200 TL, saying that my social media use (YouTube.com, Instagram, WhatsApp, etc.) would not count toward my data limit. I took them at their word and took the offer. But in the first mo...
As my Vodafone contract is almost up, their customer service reps reached out to me. I told them that I was planning to switch to another provider because I could get 20 GB of data for 169 TL. The Vodafone representative tried to keep me as a customer by offering 20 GB of internet specifically for s...
I've been using the Vodafone Red special 30 GB package, which used to be more than enough for my needs. Within a month, I never had to buy any extra data packs. But after I renewed my contract, my remaining data started to go away all of a sudden. I don't get how 30 GB of unlimited WhatsApp and inte...
I've been using Vodafone for my phone plan, and my internet data ran out really quickly in just 2 days. This caused me to go over my data limit, and now my bill is a huge 850 TL (my plan is only 167 TL). Because of my job, I had to reluctantly buy more data (10 GB), but it disappeared really quickly...
I switched my mobile number to Vodafone three months ago, and I was promised a seamless transition to a billing plan. However, despite repeated attempts and assurances, I remain stuck on a prepaid plan with limited data. Currently, I am paying ₺350 for a mere 25GB of data, which is severely restric...
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