I purchased a Vodafone E-SIM card and successfully linked it to my phone. However, shortly after changing my phone, I attempted to reconfigure it using the same QR code, only to receive a warning that the code was no longer valid. Frustrated, I contacted customer service, spoke with at least five different representatives, and to my dismay, none of them had a clue about resolving the issue. To make matters worse, since they had assigned the E-SIM, my physical SIM card stopped working. It's been three days now, and I've paid my bill, but I can't use my line. Customer service redirects me to local stores, where the staff is equally clueless about the problem. I paid 100 TL for the card initially, and it even says, "Keep for future use" on the card. So, does this mean it's a one-time use card, requiring us to pay 100 TL each time? This absurdity aside, all they need to do is activate the QR code they provided. It's a frustrating situation, and it's clear that Vodafone rolled out their E-SIM service without properly training their staff. I find myself explaining E-SIM to some of their employees. Vodafone, which never delays collecting its bills, isn't helping me use the line I've paid for!
On June 24, I switched from Turkcell to Vodafone and received an SMS stating that my new line would be active by 20:20. I went to a Vodafone store in Çesme, Izmir, and asked for an eSIM. They told me it would be 200 TL, and I agreed. When I tried to activate it on my phone, however, it did not work....
I am unable to transfer my Vodafone e-SIM card to my new phone. According to the warning on the phone, e-SIM transfer has been disabled by the operator. Initially, I tried to add the e-SIM again using the QR code provided during my e-SIM application, but since the QR code is no longer valid, this is...
I purchased a new SIM card from the Vodafone store near Tekirdağ Çorlu Çeşme bus stop on February 3rd. When my GSM line wasn't activated within four days, I contacted Vodafone customer service and was instructed to visit the store. At the store, they informed me that the last digit of the number was...
I chose to get an e-SIM with Vodafone, but I ended up regretting it because it was a postpaid plan. I tried to use the e-SIM, but it didn't work for me. Even though I gave them my bank information and everything, the line still didn't work even after I set up the e-SIM. After I reached out to Vodafo...
I have been having network problems on my postpaid Vodafone line for 15 days, my voice calls are cut off and I cannot use the mobile internet. Thinking that there is infrastructure work in the region where it is located, I explained the customer service distribution situation. Information was given ...
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