I am abroad, I was doing all my banking transactions through my line registered with Vodafone. Since I forgot to activate the line while I was abroad, I cannot use Vodafone now and of course I cannot access my bank applications at the same time. I could not find any information on the Vodafone website on how to activate the line while abroad and how to deactivate it afterwards. If I download the Vodafone Yanımda application, it requires registration and password for that too. But even Vodafone itself cannot send a confirmation SMS to my Vodafone line. There is no email address to reach customer service, you can only talk to a virtual assistant via WhatsApp, which cannot answer this question. It is a great deficiency that the company could not create an alternative to solve this problem.
Hello, I am a Vodafone prepaid line user, and I want to activate my line for use abroad, but I have not been successful. I tried to access the Vodafone Self Service app to resolve the issue, but I cannot log in to the app, making it impossible to adjust the necessary settings for my line. When I con...
I transferred my Vodafone line, and I was told within 10 minutes that it would be registered in the new person's name. Instead, the line simply disconnected. It's been 24 hours and it's still not working. When I call, I get an automated message that says, "This number does not exist." There is no wa...
I am unable to transfer my Vodafone e-SIM card to my new phone. According to the warning on the phone, e-SIM transfer has been disabled by the operator. Initially, I tried to add the e-SIM again using the QR code provided during my e-SIM application, but since the QR code is no longer valid, this is...
I attempted to switch my second line to postpaid through the Vodafone Yanımda app, choosing an offer. Despite receiving an SMS, there was no follow-up. After challenging attempts to contact customer service, they confirmed my chosen package was canceled and assured a refund, which never happened. Su...
I purchased a 1-day package to benefit from my package usage rights abroad using the Vodafone application. The package was offered by the Vodafone application in accordance with the tariff I use. However, when I went abroad, I could not make any calls or use the internet service. Although there was ...
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