I purchased my Vivo Y22s phone about a month ago from the Media Markt store in Midtown Shopping Mall. When I bought the device, the store applied a plastic screen protector. However, shortly after, my phone fell, and this protector failed to prevent damage; about a quarter of the screen cracked, although the phone is still functional. When I visited a phone repair shop, I was told that the protector applied by the store would not protect the screen and that a stronger one should have been used. They then installed a new protector, and I incurred an additional expense of around ₺300–₺400 for the protector or screen repair. I was not provided with any information regarding warranty, product exchange, or quality at the time of purchase. My current expectation from Media Markt is that stronger, higher-quality screen protectors be installed on Vivo Y22s phones sold in the store, and that my cracked screen be replaced free of charge. I request that my grievance be resolved and that necessary measures be taken to prevent similar issues for other customers.
I purchased a Vivo Y16 smartphone from Media Markt, along with a 2-year warranty and lifetime insurance for the screen protector. It wasn’t long before things started falling apart—literally. The screen began separating from the phone itself, even though I had barely used it under normal conditions....
I bought a Vivo Y19s from Media Markt, and right from the moment I unboxed it, I noticed that the vibration feature didn’t work properly. The phone doesn’t vibrate during incoming calls or when the alarm goes off—this is a serious problem for anyone who relies on silent alerts. I immediately report...
On November 23, we bought a Vivo V40 model phone worth ₺30,000, which my father and I have been using together. From the very first day, the phone overheated excessively and lagged severely. Shortly after purchasing it, I returned to the store. The staff kindly made some adjustments, but the overhea...
I bought a Vivo Y19s from Media Markt Metrogarden, and I’ve been having serious usability issues ever since. The touchscreen randomly freezes, especially while typing messages, and the keyboard often closes on its own. This makes texting or typing anything an absolute nightmare. It’s unpredictable, ...
Media Markt highly praised and recommended the Vivo V40 Lite when we bought it—but the problems started almost immediately, within the first month. The screen randomly goes black or flickers, especially after watching videos on social media or other apps. Even when I close the app, the video sound c...
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