I bought a Vivo Y22s and soon discovered it had a factory defect—the headphone jack doesn't work at all. Because I usually use Bluetooth headphones, I didn’t notice the issue right away. On top of that, the phone’s screen has a dead pixel. These are clearly manufacturing faults, not caused by me, so I requested a replacement. But because more than 6 months have passed, Vivo flat-out refused to replace the device. All they offered was a repair service, hiding behind the law instead of standing by their product.
What made everything worse was how disorganized and unqualified customer service was. One representative told me one thing, another did something completely different. When I asked to send my phone to the nearest authorized service center—since I live in Balıkesir and expected it to go to Izmir—they gave me a cargo code that directed it to Antalya Muratpaşa instead. That’s not just inconvenient; it shows they’re not even trying to solve the problem properly.
I purchased a Vivo Y16 smartphone from Media Markt, along with a 2-year warranty and lifetime insurance for the screen protector. It wasn’t long before things started falling apart—literally. The screen began separating from the phone itself, even though I had barely used it under normal conditions....
On February 21, 2024, I purchased a Vivo Y36 phone from Vatan Computer. I had actually gone there to buy a Samsung or Xiaomi, and I had never even heard of Vivo before, but the sales representative convinced me by saying that Vivo was founded 20 years before Xiaomi, that it was a very high-quality b...
I bought a Vivo Y19s from Media Markt, and right from the moment I unboxed it, I noticed that the vibration feature didn’t work properly. The phone doesn’t vibrate during incoming calls or when the alarm goes off—this is a serious problem for anyone who relies on silent alerts. I immediately report...
I’ve never experienced anything like this with a phone before. My Vivo Y21s suddenly stopped functioning normally. It appears to be charging when plugged in, but the truth is—it’s not charging at all. The moment I disconnect it from the charger, it shuts off instantly. When I try to power it back on...
I purchased the Vivo X100 Pro, a premium device priced close to ₺60,000, expecting top-tier performance. Unfortunately, it started showing serious screen issues not long after I began using it. The screen freezes and becomes unresponsive at random times. The only temporary fix is resetting the phone...
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