On November 20, I ordered a corner sofa and wardrobe from Vivense. Even though I canceled my order on November 22, as of today, December 18, my money has still not been refunded. First, I sent them an e-mail about the issue, and a few days later they contacted me and said that they could add it to my Vivense balance instead of refunding my money. I stated that I did not want it and requested that my money be returned to my bank. In the meantime, I sent an e-mail again (because it is difficult to find a customer representative or any other contact person other than an answering machine that sends you links, they only call you if they want) and stated that I wanted my money to be refunded and the refund was still not made to my bank. I received a reply e-mail stating that they would forward it to the relevant department, but I did not get any results. During this time, I paid the first installment of my order, which I canceled before even starting to prepare and would never receive it. I filled out the form on the subject again and stated that such situations are behavior that damages the image that brands have worked hard to create for years, and that I wanted my money to be refunded as soon as possible, and that I started paying the installments of my canceled order. I still haven't heard back from them. If I am not contacted by the morning of Wednesday, December 20, I hereby inform that I will seek my rights within the framework of the Turkish Republic Consumer Protection Law No. 6502, starting from the Consumer Arbitration Committee and all relevant institutions.
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
The assembly of the wardrobe I bought from Vivense still hasn't been finished since October. I’ve called a bunch of times and tried to follow up, but I haven’t heard anything back, and the system still says the installation service is on its way. It just adds to the frustration that I've already pai...
I recently made a purchase from Vivense for a cabinet that I plan to mount on top of my washing machine. Even though it's been 15 days, the cabinet still hasn't shown up. When I contacted Vivense, their response was quite disappointing: "We are unable to send it at this time, and we cannot provide a...
After more than a month, Vivense has yet to return my money! Despite multiple emails to the customer service person, I have not received a single response. It's almost impossible to reach them by phone. This is simply unacceptable. No one should be withholding my money. There is no product, no commu...
I purchased a kitchen table from Vivense about a month ago, but they sent the wrong color for the model I ordered. Despite requesting an exchange, they sent the same incorrect table again. Taking matters into my own hands, I returned the table with the delivery person, prompting a new exchange proce...
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