One Month Passed And My Canceled Vivense Order Hasn't Been Refunded Yet

On November 20, I ordered a corner sofa and wardrobe from Vivense. Even though I canceled my order on November 22, as of today, December 18, my money has still not been refunded. First, I sent them an e-mail about the issue, and a few days later they contacted me and said that they could add it to my Vivense balance instead of refunding my money. I stated that I did not want it and requested that my money be returned to my bank. In the meantime, I sent an e-mail again (because it is difficult to find a customer representative or any other contact person other than an answering machine that sends you links, they only call you if they want) and stated that I wanted my money to be refunded and the refund was still not made to my bank. I received a reply e-mail stating that they would forward it to the relevant department, but I did not get any results. During this time, I paid the first installment of my order, which I canceled before even starting to prepare and would never receive it. I filled out the form on the subject again and stated that such situations are behavior that damages the image that brands have worked hard to create for years, and that I wanted my money to be refunded as soon as possible, and that I started paying the installments of my canceled order. I still haven't heard back from them. If I am not contacted by the morning of Wednesday, December 20, I hereby inform that I will seek my rights within the framework of the Turkish Republic Consumer Protection Law No. 6502, starting from the Consumer Arbitration Committee and all relevant institutions.