On April 4th, the delivery team collected my chairs, assuring me that they would be returned after the holiday. It's been more than a month, and I'm still waiting for my chairs. Regardless of my repeated attempts to communicate via email, I continue to receive unsatisfactory responses. This is highly reckless. In the past, when I encountered a similar problem, the repair was efficiently completed at my residence within half an hour. What's the reason for the delay this time? Furthermore, why is nobody assuming accountability? As a customer who furnished my home with Vivense, I must say that this experience has been extremely disappointing. I have decided not to continue shopping with you, so you have lost a customer. Please return my chairs as soon as possible.
I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arrived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan...
I ordered 2 chairs from Vivense on June 6th with the expectation that they would be delivered before the 23rd—nothing happened. I contacted the support desk multiple times, and each time I received the same meaningless response: "We will contact the related department and let you know." This is not ...
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was delivered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and m...
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