Viomi S9 Robot Vacuum Wi-Fi Connection Error

Aybike
Aybike
Viomi
August 12, 2023 10:51 PM227

My Viomi S9 robot vacuum started having a fan issue just six months after I bought it. I sent it for repairs, and it just came back today. Another issue has arisen - the Home button is unresponsive and resetting is not an option. Pressing both the Power and Home buttons at the same time doesn't seem to do anything. It's not able to connect to Wi-Fi either. It's quite peculiar that it malfunctioned immediately after being serviced. Viomi has proven to be a disappointing decision.

August 17, 2023 12:32 PM (4 days after complaint)

Dear Valued Customer, We wanted to contact you as the Viomi Customer Communication Center regarding the issue you wrote about on the website Şikayetvar.com (your Viomi product). We are unable to reach you with the current contact information provided on the site. You can reach us at the Customer Communication Center, and we will assist you as soon as possible by obtaining some details about the issue. Thank you for choosing Viomi Home Turkey, which brings Internet of Things technology to your homes. We wish you to use your product in healthy and happy days.

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