1
Ajda is completely dissatisfied with the result

Dyson V11 Battery Failure Left Me Waiting For a Solution With No Resolution

profile
Ajda
August 29, 2024 9:55 am
108

Given its high price, I bought a Dyson V11 vacuum cleaner anticipating first-rate operation. The vacuum was useless nevertheless since the battery stopped running. When I contacted Dyson Turkey, they informed me the battery was out of stock and they had no estimate of when it would be available. Although I have been waiting for a solution for some time now, the state of affairs stays the same. That a brand as respectable and upscale as Dyson cannot provide a basic spare part like a battery is annoying. Given a good marketed at such a premium, this is a significant flaw. The absence of after-sales service is unsatisfactory and much below what I would have expected from Dyson. Although I hope this problem is fixed quickly, this encounter has definitely made me less confident about the brand.

Progress
Progress

October 01, 2024 9:01 am

I have been unable to obtain a battery for my Dyson V11 vacuum cleaner for nearly 2 months, and I am complaining about the Dyson brand, which has made no attempt to provide a solution or compensation. I am astonished that a battery cannot be supplied for such a long time for a vacuum cleaner that is still on sale.

Ajda
Ajda
September 08, 2024 2:23 pm

Just calling and saying the battery is out of stock and it's not clear when it will be available does not solve the problem. I have been waiting for a battery for weeks. From now on, I will share this grave situation on all communication platforms to avoid buying or recommending any Dyson products. It's a shame for Dyson customers.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

I Can’t Order a Dyson V11 Battery Because It’s Always Out of Stock

profile
Gönül
June 09, 2025 12:00 pm
27
1
Zeynep is completely dissatisfied with the result

My Dyson V8 Battery Died Twice in 2.5 Years and I Got No Support After Warranty

profile
Zeynep
June 09, 2025 10:48 pm
22

Dyson Service Damaged My V11 Vacuum and Returned It Nonfunctional After Months

profile
Gözde
November 17, 2024 3:37 pm
42

Battery Issue With My Dyson Vacuum Cleaner and Lack of Solution

profile
Yağmur
April 01, 2025 6:48 pm
13
Report a Similar Issue