Cannot Find Replacement Parts For Dyson V11


Given its high price, I bought a Dyson V11 vacuum cleaner anticipating first-rate operation. The vacuum was useless nevertheless since the battery stopped running. When I contacted Dyson Turkey, they informed me the battery was out of stock and they had no estimate of when it would be available. Although I have been waiting for a solution for some time now, the state of affairs stays the same. That a brand as respectable and upscale as Dyson cannot provide a basic spare part like a battery is annoying. Given a good marketed at such a premium, this is a significant flaw. The absence of after-sales service is unsatisfactory and much below what I would have expected from Dyson. Although I hope this problem is fixed quickly, this encounter has definitely made me less confident about the brand.

I have been unable to obtain a battery for my Dyson V11 vacuum cleaner for nearly 2 months, and I am complaining about the Dyson brand, which has made no attempt to provide a solution or compensation. I am astonished that a battery cannot be supplied for such a long time for a vacuum cleaner that is still on sale.

Hello, I’ve been using the Dyson V11 vacuum and now need to replace the battery. However, every time I try to order one, I’m told it’s out of stock. I contacted customer service hoping for help, but they offered no solution—just vague responses with no timeline or alternative options. I bought this...

I purchased a Dyson V8 vacuum cleaner, and after just one year, the battery completely died. I reported the issue to Dyson, and they sent me a replacement battery, which I appreciated. However, the second battery also failed after only a year and a half. When I contacted Dyson again, they told me th...
I delivered my Dyson V11 vacuum cleaner to service on August 13 because it intermittently displayed a warning that the air ducts were clogged. However, since the service intervention, my vacuum cleaner has stopped working altogether. The product, which was functioning before, was returned to me in w...
The battery of my Dyson vacuum cleaner malfunctioned approximately one and a half months ago, and I reported the issue to the authorized service. Initially, I was told that the battery was in stock and would be shipped within three days. However, I never received any shipment. When I followed up, I ...
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